Refund & Cancellation Policy

This policy applies to purchases from Poldu.com and Infoz Software Solution. A signed order form or proposal may override it for specific deals.

Free Offerings

The Loss Calculator, the 30-minute Plant Audit and demos are free and not refundable. A device-free 30-day plan or pilot, if offered, can be stopped at any time before conversion without charge, unless a fee was explicitly agreed.

Setup Fee

• Before dispatch or installation begins: [100% / 90%] refund, minus payment gateway charges and any documented costs already incurred.
• After hardware dispatch but before installation: refund of the setup fee minus [dispatch, procurement and restocking costs, up to [25]%], provided devices are returned unused, undamaged and in original packaging.
• After installation and commissioning: the setup fee is non-refundable, as it covers hardware provisioning, installation, configuration and master data setup, except where Poldu fails to deliver the agreed installation.

Subscription Fees

• First-term satisfaction window: if you are a new Customer and are not satisfied, you may request cancellation within [7/15] days of go-live (first day of live data capture). We will refund subscription fees paid for the unused period after cancellation, after you return devices in good condition.
• After that period: subscription fees already paid are non-refundable, including for unused machines, months or partial periods. You may cancel to stop future renewals.
• Annual or multi-month prepaid plans: no pro-rata refund for early termination, except for the satisfaction window, a Poldu breach, or as stated in your order.
• Add-ons: fees for added machines, modules or users are refundable only within [7] days of activation and only if unused.

Cancellation

• Written notice is required (email to [billing@poldu.com] from your registered email) at least [15/30] days before the next billing date. Cancellation takes effect at the end of the paid billing period.
• Notice is not accepted after invoice generation for the next period; that period remains payable.
• On cancellation, you must return Poldu-owned devices within [15] days. Unreturned, damaged or lost devices will be charged at replacement cost of INR [amount] per counter and INR [amount] per gateway.
• Customer Data export is available for [30] days after cancellation.

When We Will Refund

We will refund or credit the relevant fees, as chosen by Poldu, where:

• We cannot deliver or install the agreed Services within [60] days of order for reasons solely attributable to us;
• You were charged in error or twice; or
• A material defect prevents core use of the Services and we cannot fix it within [30] days of written notice.

When Refunds Are Not Given

• Dissatisfaction caused by unrealistic expectations of savings or ROI, or by data, set-up or process issues on your side.
• Misuse, tampering, unauthorised relocation or damage to devices.
• Termination by us for breach, non-payment or unlawful use.
• Non-availability caused by power, internet, third-party services or force majeure.
• Taxes already deposited to authorities, except where a valid credit note can be issued under GST law.
• Custom development, integrations, training or on-site visits already delivered.

How to Request a Refund or Cancellation

Email [billing@poldu.com] with your company name, registered email, invoice number and reason. We will acknowledge within [3] business days and decide within [10] business days. Approved refunds are made to the original payment method or bank account within [7–14] business days, net of applicable gateway charges, and a GST credit note is issued where applicable.

Partner Commissions and Refunds

Commissions for Referral Partners and Sales Partners are calculated only on amounts actually received and not refunded. If a Customer is refunded, cancelled or charged back, the related commission is reversed. If commission has already been paid on refunded amounts, Poldu may adjust it against future payouts or request repayment.

Contact

Infoz Software Solution, [Address, Mumbai], Email: [billing@poldu.com], Phone: [number], Website: Poldu.com.