Poldu.com – Legal Policies

1.1 About these Terms

These Terms & Conditions ("Terms") govern your access to and use of the Poldu.com website, the Poldu Manufacturing Intelligent Management Software (cloud application, mobile/web apps and related services), and the Poldu hardware (production counters, gateways and accessories) (together, the "Services"). The Services are provided by Infoz Software Solution, [registered address, Mumbai, Maharashtra, India] ("Poldu", "we", "us", "our").

By accessing the website, booking a demo or Plant Audit, placing an order, registering as a partner, or using the Services, you agree to these Terms. If you accept on behalf of a company, you confirm you are authorised to bind that company. If you do not agree, please do not use the Services.

1.2 Who these Terms apply to

Customers (Manufacturing Companies): businesses that subscribe to Poldu software and/or purchase or rent hardware.

Authorised Users: employees, operators, supervisors and managers of a Customer who use the Services under the Customer's account.

Referral Partners: individuals or firms who introduce prospective customers to Poldu and do not sell, negotiate or support the product.

Sales Partners / Associates: individuals or firms appointed to market, sell, and where agreed, coordinate installation or support of Poldu.

Visitors: anyone browsing the website or using free tools such as the Loss Calculator or booking a 30-minute Plant Audit.

Sections 1.3 to 1.9 apply to everyone. Section 1.10 applies to Customers. Section 1.11 applies to Referral Partners and Sales Partners.

1.3 Eligibility and accounts

You must be at least 18 years old and legally capable of entering into a contract under the Indian Contract Act, 1872.

You must provide accurate, complete and current information, and keep it updated.

You are responsible for all activity under your account and for keeping login credentials confidential. Notify us immediately of any unauthorised use.

Customers are responsible for creating, managing and removing their own Authorised Users and assigning access rights.

1.4 The Services

Poldu helps manufacturers track production, machine output, raw material, work-in-progress, quality, dispatch and related master data, with IoT-based counters and analytics/AI-assisted insights. Features, modules and bundles may differ by plan. We may improve, modify or discontinue features with reasonable notice where the change materially reduces core functionality.

1.5 Plans, fees and payment

Fees are as stated in the quotation, order form or plan page accepted by you. Current standard pricing for Indian customers may include a one-time setup fee and a recurring subscription fee per machine, per month. Pricing is subject to change for new orders; accepted orders are not affected until renewal.

Setup fee typically covers the production counter for each machine, gateway, installation, cloud software access, master data setup and online support, as itemised in your order.

All fees are exclusive of GST and other applicable taxes unless stated. You are responsible for applicable taxes.

Subscriptions are billed in advance [monthly/quarterly/annually] and renew automatically unless cancelled under Section 4.

Invoices are payable within [7/15] days. Delayed payment may attract interest at [1.5]% per month and may lead to suspension of access after notice.

Add-on machines, modules or users are billed at then-current rates or as agreed.

1.6 Hardware (counters, gateways, devices)

Unless your order states hardware is sold outright, devices are supplied for use during the active subscription and remain the property of Poldu [or: ownership transfers on full payment – select one].

You must keep devices at the agreed location, not tamper with, relocate, reverse-engineer, resell or connect them to unapproved systems, and provide stable power and, where required, internet connectivity.

You are responsible for loss, theft or damage caused by misuse, accidents, power surges, fire, flood or negligence. Repair or replacement may be chargeable.

On termination, you must return rented/supplied devices within [15] days in reasonable condition, failing which we may charge replacement cost.

Installation timelines depend on site readiness, logistics and third-party factors, and are estimates only.

1.7 Acceptable use

You agree not to: (a) use the Services unlawfully or to infringe others' rights; (b) share login credentials beyond your authorised users; (c) upload malware or attempt unauthorised access, scraping or load testing; (d) copy, resell, sublicense or create derivative products from the software; (e) misrepresent Poldu's features, pricing or your relationship with us; (f) enter knowingly false production or financial data to mislead others. We may suspend access for breach.

1.8 Intellectual property

The software, designs, dashboards, algorithms, reports formats, trademarks (including "Poldu"), content and documentation are owned by Infoz Software Solution or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services during your subscription for your internal business purposes. Customers retain ownership of their own business data ("Customer Data"). You grant us a licence to host, process and use Customer Data to provide and support the Services, and to use anonymised and aggregated data to improve the product and publish industry benchmarks, without identifying you.

1.9 Liability, warranty and general terms

The Services are provided on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free operation, or specific productivity, savings, ROI or profit outcomes.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss (including loss of profit, production, orders, goodwill or data) arising from use of the Services.

Our total liability for any claim is limited to the fees you paid to us for the Services in the [3/12] months before the event giving rise to the claim.

You agree to indemnify us against claims arising from your breach of these Terms, misuse of the Services or violation of law.

Neither party is liable for delay or failure caused by events beyond reasonable control (force majeure), including power or internet outages, natural disasters, strikes, epidemics, or government action.

Confidentiality: each party will keep the other's non-public business information confidential and use it only for the purposes of the Services.

Termination: either party may terminate for material breach not cured within [15] days of notice. We may suspend or terminate immediately for unlawful use or non-payment after notice. On termination, access ends, outstanding fees become due, and Customer Data will be available for export for [30] days, after which it may be deleted.

Governing law and disputes: these Terms are governed by the laws of India. Parties will first try to resolve disputes amicably within 30 days. Unresolved disputes will be referred to arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by [mutual consent/Poldu], seat and venue Mumbai, language English. Courts at Mumbai have exclusive jurisdiction for interim relief and enforcement.

Changes: we may update these Terms by posting a revised version with a new date. Continued use after the effective date means acceptance. For material changes, we will notify Customers and Partners by email or in-app notice.

Entire agreement; severability; assignment: these Terms, with your order form or partner agreement, are the entire agreement. If any clause is unenforceable, the rest remains valid. You may not assign your rights without our written consent.

Notices: to [legal@poldu.com] and [registered address]. We may notify you at the email or phone registered on your account.

1.10 Additional terms for Customers (Manufacturing Companies)

Data accuracy: production, machine, material and dispatch reports depend on correct set-up, master data, device placement, connectivity and operator input. You are responsible for verifying outputs before making business, payroll, billing, statutory or compliance decisions.

Site readiness: you will provide access, power, network connectivity, safe working conditions and a nominated coordinator for installation and training.

Employee and operator data: you are responsible for lawful collection of operator and employee information entered into Poldu, and for informing your workforce as required by law.

Pilot / trial / 30-day plans: trial or device-free plans are for evaluation only, may have limited features, and convert to paid plans only when you confirm in writing.

Support: online support is provided during [business hours, Mon–Sat, 10:00–18:00 IST]. Response times are targets, not guarantees, unless an SLA is signed.

Reference: unless you object in writing, we may name your company as a customer and use non-confidential, non-financial case-study information.

1.11 Additional terms for Referral Partners and Sales Partners

Common terms

A Partner is an independent contractor, not an employee, agent, partner, joint venturer or franchisee of Poldu. A Partner cannot bind Poldu, sign contracts, give discounts, or make warranties, promises or claims about features, pricing, delivery or results beyond approved Poldu material.

Partners must comply with applicable law, including anti-bribery, anti-spam/telemarketing rules and data protection law, and must not engage in misleading, aggressive or unethical practices.

Partners must use Poldu's name, logo and marketing material only as provided or approved, and must stop on request or termination.

Partners must keep confidential all non-public pricing, product, customer and strategy information.

Partners are responsible for their own taxes, GST registration (where applicable), expenses and business costs. Poldu may deduct TDS or other taxes required by law.

Poldu may reject any lead, deal or order at its sole discretion (for example, credit, fit, conflict or compliance reasons). Poldu owns the customer relationship, contract and data once a Customer signs up.

Referral Partners

A Referral Partner introduces a prospective manufacturing company through the official referral form, link or code, or by email to [partners@poldu.com]. They do not negotiate, quote or support.

A referral is valid only if it is a new lead not already in Poldu's pipeline or customer base, registered before the first meaningful discussion, and valid for [90] days ("Protection Period"). If two partners claim one lead, the earlier registered lead prevails.

Commission: [30]% of the first-year subscription and setup fees actually received from the referred customer, excluding taxes, hardware pass-through costs, discounts and refunds. No commission on renewals unless agreed in writing.

Commission becomes payable after Poldu receives cleared payment and the refund window (Section 4) has lapsed, and is paid within [30] days after the end of the month of eligibility, with a valid invoice or payout details.

Sales Partners / Associates

A Sales Partner is authorised, within an agreed territory or segment, to promote, demo, and sell Poldu using Poldu's price list and approved discount limits, and, where agreed, to coordinate onboarding and first-level support.

Commission: [30]% of the first-year subscription and setup fees actually received from customers they close, plus [15]% of renewal subscription fees actually received for as long as the customer remains active, the Sales Partner remains in good standing, and any agreed service obligations to that customer continue to be met. Hardware pass-through costs, taxes, discounts and refunded amounts are excluded.

Territories are non-exclusive unless stated in a signed agreement. Minimum performance or activity targets may be set in the partner agreement.

Poldu may adjust or reverse commission for refunds, chargebacks, non-payment, cancelled orders, fraud or breach by the Partner.

On termination, commission continues only for deals closed before termination, according to the partner agreement, and subject to there being no breach.

Non-circumvention and non-solicitation: during the partnership and for [12] months after, Partners will not bypass Poldu to sell directly or through another provider to leads or customers they were introduced to through Poldu, nor sell a competing manufacturing-monitoring product to Poldu customers in a way that breaches confidentiality.

Either party may terminate the partnership with [30] days' notice, or immediately for breach, misrepresentation or unlawful conduct.

Where a signed Partner Agreement conflicts with this Section, the Partner Agreement prevails.

2.1 Introduction

Infoz Software Solution ("Poldu", "we") respects your privacy. This policy explains what personal and business information we collect, why, how it is used and shared, and your rights, in line with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, as applicable. For privacy queries, contact our Grievance Officer in Section 2.9.

2.2 Information we collect

From Visitors and prospects: name, company, designation, email, phone, city, industry, number of machines, and information you enter in the Loss Calculator, demo request, Plant Audit booking, contact forms, or LinkedIn/email conversations. We also collect device, browser, IP address, pages visited, cookies and analytics data.

From Customers and Authorised Users: account details (name, role, email, phone, login credentials), company details (GSTIN, address, billing information), and Customer Data processed in the platform, such as machine and production counts, downtime, shift data, raw material, WIP, quality, dispatch and master data, operator names or IDs, reports and support tickets.

From devices (IoT): counter pulses, machine status, timestamps, device identifiers, gateway connectivity and diagnostics. We do not use devices to capture audio or video.

From Referral Partners and Sales Partners: name, firm, contact details, PAN, GST and bank/payout details, KYC documents where required, leads submitted, deals and commission records.

Payments: payments are processed by third-party payment gateways or banks. We do not store full card, UPI PIN or net-banking credentials.

2.3 How we use information

To provide, install, operate, support and improve the Services and devices.

To create accounts, authenticate users, invoice, collect payments and meet tax and legal obligations.

To generate reports, analytics and AI-assisted insights for the Customer.

To respond to enquiries, schedule demos and Plant Audits, and send service messages.

To send marketing, product updates, offers or invitations, where permitted by law and subject to your opt-out.

To evaluate, track and pay Partner leads and commissions.

To prevent fraud, misuse and security incidents, and to enforce our Terms.

To produce anonymised and aggregated statistics and industry benchmarks.

2.4 Legal basis and consent

We process personal data based on your consent, performance of a contract with you, compliance with legal obligations, and legitimate business uses permitted by law. By using our website, forms or Services, you consent to this processing. You may withdraw consent at any time by writing to us, though this may limit our ability to provide the Services. Customers who enter personal data of their own employees or operators confirm they have the right and any consent or notice needed to do so; Poldu processes such data on the Customer's instructions to provide the Services.

2.5 Sharing of information

We do not sell personal data. We may share it with:

Service providers: cloud hosting, SMS/email/WhatsApp providers, payment gateways, analytics, CRM, support tools and logistics/installation vendors, under confidentiality and security obligations.

Authorised Partners and installers: only the information needed to demo, install or support a specific Customer.

Within the Customer organisation: per the access rights assigned by the Customer's administrators.

Legal and regulatory authorities: where required by law, court order or to protect rights, safety and security.

Business transfers: in a merger, acquisition, restructuring or sale of assets, subject to continued protection of the data.

Customer production and business data is not shared with other Customers or Partners, and is never published except in anonymised and aggregated form.

2.6 Data storage, security and retention

Data is stored on secure cloud infrastructure [location: India / specify], with access controls, encryption in transit [and at rest], role-based permissions and periodic backups.

No system is completely secure. We follow reasonable security practices but cannot guarantee absolute security. Customers must secure their own devices, networks and credentials.

We retain data while your account is active and for as long as needed for legal, tax, audit, dispute and legitimate business purposes. After termination, Customer Data is available for export for [30] days and then deleted or anonymised within [90] days, unless law requires longer retention. Backups are overwritten in the normal cycle.

Where required, cross-border transfers occur only to countries and under safeguards permitted by Indian law. For international customers, we apply comparable safeguards.

2.7 Cookies and tracking

We use cookies and similar technologies for site functionality, analytics, remembering preferences and measuring marketing. You can control cookies in your browser; disabling some may affect site features.

2.8 Your rights

Subject to applicable law, you may request to access, correct, update or delete your personal data, withdraw consent, opt out of marketing, and nominate another person to exercise your rights. Customers' Authorised Users should first contact their company administrator. To exercise rights, write to us; we will respond within a reasonable period and not more than [30] days. We may need to verify your identity, and may retain data where law requires.

2.9 Children, links, changes and Grievance Officer

The Services are for business use and not directed at persons under 18.

Our site may link to third-party sites (for example LinkedIn, payment pages); we are not responsible for their privacy practices.

We may update this policy; the date at the top shows the latest version.

Grievance Officer: [Name], Infoz Software Solution, [Address], Email: [privacy@poldu.com], Phone: [number]. We aim to acknowledge complaints within 48 hours and resolve them within 30 days.

3.1 General

The information on Poldu.com, in our brochures, calculators, audits, presentations, social media posts and communications is for general information about the Poldu Services. While we try to keep it accurate and current, we make no warranty as to completeness, accuracy or suitability, and it may change without notice.

3.2 No guarantee of results

Savings, productivity gains, loss reductions, OEE improvements, ROI, payback periods and other outcomes shown in the Loss Calculator, Plant Audit, case studies, demos, testimonials or sales material are estimates and illustrations based on inputs, assumptions and typical or sample scenarios. Actual results depend on your plant, machines, processes, people, data quality and how you use the system. Poldu does not guarantee any specific business, financial or operational result.

3.3 Not professional advice

Poldu reports, dashboards and AI-assisted insights are decision-support tools. They are not engineering, legal, accounting, tax, safety, statutory or financial advice. Do not rely on them as the sole basis for payroll, costing, invoicing, quality release, safety, regulatory or compliance decisions. Customers must verify outputs independently.

3.4 Hardware, connectivity and technology

IoT counters and gateways depend on power, installation, network, machine compatibility and environmental conditions. Readings may be delayed, missed or inaccurate due to power cuts, connectivity loss, interference, sensor placement, machine changes or misuse. Poldu is not a safety system and must not be used for machine protection, emergency stop, or safety-critical control.

3.5 AI-assisted features

AI-generated suggestions, predictions and summaries may be incomplete or incorrect and should be reviewed by a qualified person before action.

3.6 Third parties and Partners

Referral Partners and Sales Partners are independent businesses. Unless authorised in writing, they cannot make promises, give warranties, change prices or commit Poldu. Poldu is not responsible for statements or commitments made by Partners outside approved material and signed documents. Links, integrations and third-party services are outside our control, and we are not responsible for their content or availability.

3.7 Availability and limitation

We may suspend the Services for maintenance, updates or security, and do not guarantee uninterrupted access. To the fullest extent permitted by law, Poldu and Infoz Software Solution are not liable for loss arising from reliance on the information or Services, subject to the limits in the Terms & Conditions.

3.8 Trademarks and testimonials

"Poldu" and related marks belong to Infoz Software Solution. Other names are the property of their owners and used for identification only. Testimonials reflect individual experiences and are not a promise of similar results.

4.1 Free offerings

The Loss Calculator, the 30-minute Plant Audit and demos are free and not refundable. A device-free 30-day plan or pilot, if offered, can be stopped at any time before conversion without charge, unless a fee was explicitly agreed.

4.2 Setup fee

Before dispatch or installation begins: [100% / 90%] refund, minus payment gateway charges and any documented costs already incurred.

After hardware dispatch but before installation: refund of the setup fee minus [dispatch, procurement and restocking costs, up to [25]%], provided devices are returned unused, undamaged and in original packaging.

After installation and commissioning: the setup fee is non-refundable, as it covers hardware provisioning, installation, configuration and master data setup, except where Poldu fails to deliver the agreed installation (see 4.5).

4.3 Subscription fees

First-term satisfaction window: if you are a new Customer and are not satisfied, you may request cancellation within [7/15] days of go-live (first day of live data capture). We will refund subscription fees paid for the unused period after cancellation [and the setup fee as per 4.2], after you return devices in good condition.

After that period: subscription fees already paid are non-refundable, including for unused machines, months or partial periods. You may cancel to stop future renewals.

Annual or multi-month prepaid plans: no pro-rata refund for early termination, except for the satisfaction window, a Poldu breach, or as stated in your order.

Fees for added machines, modules or users are refundable only within [7] days of activation and only if unused.

4.4 Cancellation

Written notice is required (email to [billing@poldu.com] from your registered email) at least [15/30] days before the next billing date. Cancellation takes effect at the end of the paid billing period.

Notice is not accepted after invoice generation for the next period; that period remains payable.

On cancellation, you must return Poldu-owned devices within [15] days. Unreturned, damaged or lost devices will be charged at replacement cost of INR [amount] per counter and INR [amount] per gateway.

Customer Data export is available for [30] days after cancellation.

4.5 When we will refund

We will refund or credit the relevant fees, as chosen by Poldu, where: (a) we cannot deliver or install the agreed Services within [60] days of order for reasons solely attributable to us; (b) you were charged in error or twice; or (c) a material defect prevents core use of the Services and we cannot fix it within [30] days of written notice.

4.6 When refunds are not given

Dissatisfaction caused by unrealistic expectations of savings or ROI, or by data, set-up or process issues on your side.

Misuse, tampering, unauthorised relocation or damage to devices.

Termination by us for breach, non-payment or unlawful use.

Non-availability caused by power, internet, third-party services or force majeure.

Taxes already deposited to authorities, except where a valid credit note can be issued under GST law.

Custom development, integrations, training or on-site visits already delivered.

4.7 How to request a refund or cancellation

Email [billing@poldu.com] with your company name, registered email, invoice number and reason. We will acknowledge within [3] business days and decide within [10] business days. Approved refunds are made to the original payment method or bank account within [7–14] business days, net of applicable gateway charges, and a GST credit note is issued where applicable.

4.8 Partner commissions and refunds

Commissions for Referral Partners and Sales Partners are calculated only on amounts actually received and not refunded. If a Customer is refunded, cancelled or charged back, the related commission is reversed. If commission has already been paid on refunded amounts, Poldu may adjust it against future payouts or request repayment.

4.9 Contact

Infoz Software Solution, [Address, Mumbai], Email: [billing@poldu.com], Phone: [number], Website: Poldu.com.