Refund and Cancel

Return Policy for

Last updated: 01 Jan 2024

1. Overview

Welcome to (“the Platform”) are owned and operated by INFOZ SOFTWARE SOLUTION (The Company).  We strive to provide you with a seamless and efficient experience. If you need to return a product, we want to make sure the process is straightforward and transparent.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The return request must be initiated within 7 days of the purchase date.
  • The item must be unused and in the same condition as when you received it.
  • It must be in the original packaging.
  • The item must not be damaged due to misuse, improper installation, or any other reason not related to a manufacturing defect.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  • Log in to your account.
  • Navigate to the ‘Returns’ section.
  • Follow the instructions to complete the return request form, providing relevant details.
  • Once your request is received, our team will review it and provide further instructions.

4. Refund Process

Upon approval of your return request, we will initiate a refund to your original payment method. The refund processing time may vary depending on your payment provider.

5. Shipping Costs

Shipping costs associated with the return are the responsibility of the customer unless the return is due to a manufacturing defect or an error on our part.

6. Cancellation of Services

For services subscribed through, you may cancel your subscription at any time. However, please note that subscription fees already paid are non-refundable.

7. Contact Information

If you have any questions or concerns regarding our return policy, please contact our customer support team at [].

8. Changes to This Policy

We reserve the right to update or modify this return policy at any time without prior notice. Any changes will be reflected on this page.

Thank you for choosing as your IoT platform. We appreciate your trust in our services.